Privacy Policy

Who handles my data?

Casa UK Mortgages Ltd operates as an Appointed Representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority. Therefore, your data will be processed by both Casa UK Mortgages Ltd and HL Partnership Limited in order to deliver the services you request.

What information will you collect from me?

In order to fully understand your financial needs and be able to give good advice, we need to obtain information about you, your family, your personal circumstances, and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and adverse credit. Much of the information you provide will need to be passed on to the companies whose products you apply for.

Do I have to provide my personal data?

In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.

How will my data be used?

Primarily, your data will be used to deliver the service you have requested. This includes:
Understanding your needs and offering suitable advice.
Introducing you to appropriate product and service providers.
Managing your application and supporting the process.
Notifying you of updates to any products or services we’ve arranged for you.
Recommending other relevant services or products, unless you opt out.
Additionally, we may process your data to:
Fulfil legal and regulatory obligations, such as those set by the Financial Conduct Authority or other authorities.
Help detect and prevent financial crime by sharing relevant details with agencies like the police or National Crime Agency, where necessary.
Pursue our own legitimate business interests, for example:
Analysing trends to improve services.
Auditing our advice and work to ensure it meets regulatory standards.
Protecting against or preparing for potential legal actions.
HL Partnership Limited may also use your information to oversee the quality of services we provide and ensure compliance with all legal and regulatory standards.

How long will you keep my information?

We will retain your personal data only as long as necessary. The retention period depends on the type of information and services we’ve provided. In many instances, data is stored indefinitely to demonstrate that we have met our legal and regulatory obligations.

Can I access the information you hold about me?

Yes. If you would like to see what personal data we hold, please write to our Data Controller (see contact details below). We will respond within one calendar month. We may need to confirm your identity before releasing the data.

What if the information is wrong or incomplete?

You can ask us to correct or complete any inaccurate or incomplete data. Contact our Data Controller in writing (details below). Please note that for regulatory reasons, we must retain a record of the data as it was at the time the advice or transaction occurred.